Contact us at (403) 209-2248 or help@ncca.co

CRA answers the phone one-third of the time

CRA answers the phone one-third of the time

CRA call centre only picks up the phone one-third of the time: auditor general

Source: Global News

Canadians with tax questions are more likely to get a busy signal than talk to a tax agent when they call the Canada Revenue Agency, a new report from the auditor general found.

The report, released Tuesday, found that the Canada Revenue Agency blocks more than half of the calls to its nine call centres because it can’t handle the volume. People whose calls are blocked hear a busy signal or a message to visit the website or call back later.

Read the full article here.

0 Comments

Leave a reply