The Taxpayers’ Ombudsman calls for more consistent and timely processing of taxpayer relief requests by the CRA
The Taxpayers’ Ombudsman, Sherra Profit, released a report today that examines delays by the Canada Revenue Agency (CRA) in responding to and processing taxpayer requests to cancel or waive penalties or interest. The Ombudsman’s examination was launched further to complaints received from taxpayers who were dissatisfied with the time it took for the CRA to acknowledge receipt and respond to their relief requests.
The taxpayer relief provisions provide the Minister of National Revenue with the discretion to cancel or waive penalties or interest for taxpayers who are unable to meet their tax obligations due to circumstances beyond their control. This could include, for example, a taxpayer who filed an income tax return late due to a flood or serious injury. The CRA administers the taxpayer relief provisions on behalf of the Minister.