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The culture at the CRA is changing

The culture at the CRA is changing

Source: The Globe and Mail
Author: Tim Cestnick

I’ve been immersed in the world of personal finance for about 25 years. I’m aging now – as is my wife, Carolyn. She regularly reminds me that a gentleman always remembers a woman’s birthday but never her age. Sorry, dear, I know exactly how old you are. But I digress.

The point is, I’ve been around long enough to remember what it was like to deal with the taxman of a generation ago. We’re in a very different world today. The culture at the Canada Revenue Agency (CRA) is not what it used to be – and we should all be concerned.

Twenty years ago, the CRA was full of reasonable people who used common sense when looking more closely at your tax affairs.

 That type of employee seems to have been replaced with staff who are all too often smug and patently unreasonable – who choose to ignore common sense. A verdict handed down by the Supreme Court of British Columbia this week speaks to the failure of the CRA’s leadership to promote a culture that is fair and reasonable with taxpayers.

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